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At Hayah.pk, we take pride in the quality of our products and want every customer to be satisfied with their purchase. This Refund & Returns Policy explains the terms and conditions for refunds, returns, and exchanges. By placing an order on our website, you agree to the following:
Eligibility for Returns & Exchanges
Items must be returned within 7 days of delivery.
Products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
Items that show signs of wear, damage, alteration, or without original packaging are not eligible for return.
Due to hygiene reasons, certain items (e.g., hijab caps, under-scarves, or other intimate accessories) are non-returnable.
Non-Refundable Items
We do not accept returns or provide refunds for:
Customized or tailored products.
Discounted, sale, or clearance items.
Gift cards and promotional vouchers.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–14 business days.
Refunds are issued in the original payment method (bank transfer, card payment, or wallet credit, depending on your method).
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted (unless the item was defective or wrong).
Exchange Policy
Exchanges are allowed only for size issues or product defects.
Exchange requests must be made within 7 days of delivery.
If the requested item is unavailable, we will offer store credit or a refund (as per eligibility).
Defective or Wrong Item Received
If you receive a defective, damaged, or incorrect product:
Contact us within 48 hours of delivery with clear photos of the item and packaging.
We will arrange a replacement or refund at no extra cost.
How to Initiate a Return or Exchange
To initiate a return or exchange:
Email us at sales@hayah.pk or WhatsApp us at +92 3267159721 with your order details.
Our team will guide you through the return/exchange process.
Ship the product back to our return address (shared upon approval).
Shipping for Returns
Customers are responsible for the shipping costs of returning items, except in cases of defective or wrong delivery.
We recommend using a trackable shipping service to avoid lost packages.
Policy Updates
Hayah.pk reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with the updated “Effective Date.”
Contact Us
For any questions or concerns about our Refund & Returns Policy:
📧 Email: sales@hayah.pk
📞 Phone/WhatsApp: +92 3267159721
🌐 Website: https://hayah.pk